Ten + years delivering enterprise-wide systems and employee-facing programs. I bring structured program execution together with human-centered, trauma-informed practice — so adoption sticks and people are still standing on the other side.
Enterprise rollouts, process design, stakeholder engagement. The frameworks, plans, and measurement that move large groups of people through change with clarity.
Trauma-informed facilitation, restorative practice, and coaching. The work that makes adoption sustainable after the project closes — and the change actually feel like progress.
I’m a Program & Change Management Leader with ten + years delivering enterprise-wide and employee-facing systems. I’m known for blending structured execution with human-centered, trauma-informed approaches that strengthen adoption, employee experience, and culture in rapidly evolving environments.
I hold a Master of Science in Organizational Development from the University of San Francisco, and certifications as a CCMP, PMP, and PROSCI practitioner. I’m also a trained professional coach (iPEC), a Registered Yoga Teacher (RYT-200), and a restorative-justice circle facilitator.
Outside of full-time work, I volunteer as a mindfulness instructor in San Francisco public schools through Mindful Arts SF, and am completing a Master of Education focused on teaching children and teens through a trauma-informed lens.
The throughline is simple: I want change to be done well, and I want it to be done kindly.
Through engaging lessons and activities, I help elementary school children develop essential skills for managing stress, improving focus, and building resilience — with the same trauma-informed lens I bring to enterprise rollouts.
I supported the implementation of UCSF’s timekeeping and scheduling overhaul — facilitating change-network meetings, delivering end-user support sessions, and coordinating stakeholder engagement to drive adoption and readiness across the organization. I also developed and evolved the Controller’s Office change management framework, toolkits, and methodologies to build internal change leadership capabilities.
I established REI’s first Organizational Change Management office — enhancing organizational change capabilities and standardizing change tools across the company. I led change for transformational initiatives including the SAP S/4HANA upgrade.
I strategically guided change management for over twenty business process reengineering projects within Apple Finance. I integrated change activities throughout the full project lifecycle — strengthening deliverables with robust change-impact analyses and communication plans.
I delivered high-impact strategic projects for C-suite clients, achieving a top customer engagement score. I led stakeholder engagement through interviews, workshops, and training — with a focus on strategic visioning and change management.
A wider view of consulting engagements from 2018–2021 — across public sector, healthcare, professional services, and technology.
Linked labor rates to client win rates; analyzed onshore/offshore mix and skills demand to inform pricing strategy.
Visioning workshops and a CX maturity assessment, with a detailed Statement of Work for system integrator procurement.
Market scan, alternatives analysis, and structured RFP components for a new election management system.
End-to-end operational support for mobile voting centers, ballot drop sites, and early voting locations — with executive dashboards and data reporting throughout.
Documented workflows, surfaced pain points, and co-developed an RFP for a statewide voter registration system.
Quantitative + qualitative benchmark study and a business case that secured grant funding for expanded staffing resources.
Human-centered requirements gathering — personas, journey maps, and a business capability model — supporting the solicitation package.
Discovery and risk analysis across documentation and interviews; delivered a framework highlighting planning, execution, and governance challenges.
Skills-maturity assessment pilot with train-the-trainer toolkits and analysis dashboards designed for program scaling.
Capability, succession-readiness, and alignment review; delivered talent strategy and organizational design recommendations.
Organizational development intervention synthesized into a global learning & development strategy and knowledge-transfer model.
Designed an employee technology-experience feedback program and built a repeatable focus-group moderator training.
Directed all phases of an ERP rollout with EDI integration — process design, data migration, and vendor delivery.
Data-driven approach to promotional parity, identifying disparities in advancement opportunity.
Research, marketing materials, cost models, and a scalable playbook for monetizing masterclass programs.
I’d love to hear what you’re working on. The quickest way to reach me is on LinkedIn.
Janice Pollock linkedin.com/in/janice-lerit →